Shipping policy
🚚 Shipping Policy
Sculptiq
1. Overview
Sculptiq delivers nationwide across South Africa using trusted third-party courier services, including Aramex Store-to-Door.
By placing an order, you agree to this Shipping Policy.
2. Order Processing Time
All orders are processed within 8-10 business days before dispatch.
This includes:
- Order verification
- Quality control
- Packaging and fulfilment
3. Delivery Timeframe
After dispatch, delivery usually takes 2-3 business days, depending on location.
📌 Total estimated delivery time:
Sculptiq aims to complete full delivery (processing + shipping) within 8-12 business days from the date of purchase, unless delays occur outside our control.
4. Important Notice
While we aim to meet delivery timeframes:
- Delays may occur due to courier issues, holidays, weather, or logistics disruptions
- Delivery times are estimates and not guaranteed exact dates
We will always assist with tracking and follow-ups.
5. Courier Responsibility
Once dispatched, parcels are handled by the courier service.
Sculptiq is not responsible for delays during transit but will assist in resolving delivery issues.
6. Tracking
Once shipped, you will receive a tracking number via email or SMS to monitor your parcel.
7. Incorrect Address
Customers are responsible for providing correct delivery details.
We are not liable for delays or losses due to incorrect or incomplete addresses. Re-delivery fees may apply.
8. Lost or Delayed Parcels
If a parcel is delayed or missing:
- We will open a courier investigation
- Resolution depends on courier timelines
If tracking confirms delivery, Sculptiq cannot be held responsible for loss after delivery confirmation.
9. Legal Compliance
This policy complies with the Consumer Protection Act 68 of 2008. Nothing in this policy limits your statutory consumer rights.